Delivery & REFUNDS
DELIVERY POLICY
Please note that we only ship to the UK (at the moment)
Orders over £40 – Free standard deliver
Orders under £40 – Royal Mail First Class £4.50
Please note all products are made to order, so please allow up to 5 working days for your order to be prepared before dispatch.
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Undelivered Items - Should your order not be delivered, you will have 14 days from notice of dispatch to contact us to investigate where your delivery is and resolve or replace.
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REFUND POLICY
We take every care to package your chocolates so that they arrive to you in perfect condition, however, just occasionally, there are casualties from the postal service. We can only accept returns if your order arrived damaged. In those cases, we will require photographic evidence of the damage to the outer packaging and product.
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In order for the refund to be considered the above needs to be sent within 24hrs of receiving your order. If approved, your refund will be processed and you will receive the money back to the original method of payment within a few days.
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